At Vellure Paws, we want you and your pet to be happy with your purchase. Please review our policy below.
Return Eligibility We accept returns within 7 days of delivery only if: - The item is unused - In original condition and packaging - Not damaged by the customer
Non-Returnable Items Due to hygiene and safety reasons, we do not accept returns for: - Used pet products - Opened items that come in contact with pets (beds, grooming items, feeding items, etc.)
________________________________________________ Damaged, Defective, or Incorrect Items If your item arrives damaged, defective, or incorrect: - You must contact us within 5 days of delivery - Provide clear photos or videos as proof
We will offer a replacement or refund at no extra cost ________________________________________________
Change of Mind / Incorrect Orders We do not accept returns for: - Change of mind - Ordering the wrong item - Not liking the product
(Exceptions may be made at our discretion, but return shipping is the customer’s responsibility.)
Return Shipping - Customers are responsible for return shipping costs - Original shipping fees are non-refundable - We are not responsible for lost return packages
Refund Process - Once your return is received and inspected, we will notify you - Approved refunds are issued to the original payment method within 7–14 business days
Order Cancellations - Orders can only be canceled within 12 hours of purchase - After this time, orders may already be processed or shipped
Chargebacks & Abuse We reserve the right to deny refunds or returns in cases of: - Fraudulent claims - Excessive return requests - Abuse of our policies
Policy Visibility (Legal Notice) This policy is clearly stated in accordance with California Civil Code §1723. By purchasing from our store, you agree to these terms.
